go
Support

TIK Consulting customers enjoy an unparalleled level of support for their SAP HR/Payroll implementation, and also for any of the TIK Consulting products that they have purchased.

Support can be provided in any number of ways, all designed to provide the most effective support method for our customers. Whether you are a customer that has purchased a TIK Consulting product, or a customer that simply requires occasional expert assistance(either functional/configuration or technical/ABAP) with your SAP HR/Payroll implementation, once you have entered into a support agreement with TIK Consulting you will enjoy full support for your TIK Consulting product or SAP HR/Payroll system through the following mediums:



Web Site Support

  • The TIK Consulting Web Site provides a customer login page, where TIK Consulting customers can record and manage any issues that they may have with any TIK Consulting product, or with the SAP HR/Payroll module. Through this medium, TIK can resolve your product or SAP issues, including management of SAP Customer Messages from creation through to SAP Note installation should it be required when resolving your issue.



Telephone Support

  • Through business hours (9am through 5pm AEST Monday to Friday), TIK Consulting customers may call their TIK Consulting representative for assistance with any TIK Consulting product.

Please feel free to contact a TIK Consulting representative (details available on the ‘Contact Us’ page of this site) should you wish to discuss in greater detail how TIK Consulting can help to support your organisation.